Pathetic service

So I've sent in a complaint about two weeks ago regarding and ongoing issue I have been experiencing with Anthony and Richards connection with Absa. Absa then responded a few days later all professional and confirming to investigate and resolve my issue. I was firstly told I would get a response regarding the outcome of my situation a few days later then it was handed over to someone else in ABSA and I was promised a outcome on the 04/05/2021 and I will be getting a call at 3pm. NONE has happened , I've sent in numerous emails to follow up on the investigation and no replies or calls at all. All I want is for my credit score to be cleared and the amount outstanding to be removed as I've settled the amount and to have a paid up letter sent to me. ABSA known all over is suppose to be running a much more professional business than what they are actually giving back to customers. There service is a complete disgrace and not what I expected in return. Pathetic and unprofessional. They definitely not considering me as I've mentioned numerous times this is very important for me to get this sorted as I have major responsibilities that I need to see too, but clearly customers don't come first as promised.