PATHETIC SERVICE

I have been struggling with Absa for the past 3 months to cancel my life insurance. I sent an email to your retentions department and no one rep****. I went to N1 city branch and they advised me the policy was cancelled on 1 system and not the other, that's why my debit order was not adjusted. I was advised to resend the email to retentions and they will adjust the debit order - NOTHING DONE! I then called to follow up on my second email to retentions and the consultant confirm that the policy was cancelled my debit order should now exclude my insurance amount. So numerous contact made with the bank however the debit order is still unchanged - still charging me for the life insurance. I was advised that my home loan account will be credited with a surplus amount of the life insurance - no one could explain that to me too and I have no evidence of this credit. Clearly non of Absa staff know how their systems or process work - No one can assist and give proper confirmation of this cancellation and details regarding the credit. I want this matter RESOLVED ASAP Contact Rodney