Pathetic service

I appled for a loan on Monday with Absa bank. The consultant Thembekile dropped the phone after I was on line with her for 35 minutes. The next day i spoke with Laiken and she processed the loan he said it was provisionally approved and that Credit department would call me. In my mind it was approved. Thembikile then called me late the afternoon and i told her Laiken had processed the loan so i gave her the C number and asked her to forward it to the relevant department .by now the loan was delayed by one day . On Wednesday i called back to tell them that nobody has called me . Kirsten then said that my cell number is incorrect . I argue and asked why why i was not told to change the number She then called her manager Nicoleen / Nicolette who confirmed that i needed to change it because they have to send me debi - cheque auhorisation . I then went and changed the number. By Thursday morning i had gotten hold of the complaints department , who liased with credit department . Sidumiso was very helpful , but somehow after speaking to him i knew they would decline this loan , because surely they do not want clients who will speak about this bad service received. They got a lady to call me Jeandre , who then advised me that they needed my bank statements. This was day 4 now , I send the bank statements and was promised a call . well i had to contact Complaints again as nobody had called me .

Jeandre then called me past twelve and told me they declined me. The reasons are ridiculous as My ITC is perfectly fine and scoring high I guess Credit felt that they don't need people on their book who will complain about their service.

Personally i knew they would do this. As you can see the trail i had to follow to get help

All i can say is Absa , your service overall is lacking , and personally you need to really look into the loopholes of communication between partners,

I am going to escalate this matter to the ombudsman because i really need to understand what is wrong with my ITc , as Transunion says there is absolutely no problem with it . i even called them to ask if anything was listed because i am shocked at the reason for their decline.