PATHETIC SERVICE

My brother and I just took out insurance for a new vehicle with Activate by Absa on the 5th Jan 20222. One of their policy clauses is that the vehicle should be fitted with their tracking device by Glasfit within 14 days of policy activation. The challenge that we are faced with is that I have been calling Glasfit for this installation for over 2 weeks now and still nothing. I then sent Activated by Absa an e-mail informing them about how pathetic their supplier -Glasfit Alberton service is and for them to contact Glasfit to arrange for this installation. This was on the 24th Jan 2022 and my e-mail was not responded to. I sent another e-mail to Activate by Absa again on the 28th Jan 2022 and still no response. This is a clear indication that pathetic attracts pathetic as both companies have the worst service ever received. It is clear that this is a ploy for Activated by Absa to repudiate claims saying that the tracking system was not installed should the car be ******. I fail to understand why should we be penalized for the pathetic service by the service provider of their choice. I will be cancelling this mediocre of a policy coz it's clear that come claims stage, one is going to have HUGE PROBLEMS WITH THIS PATHETIC COMPANY THAT DOESN'T RESPECT THEIR CLIENTS ENOUGH TO EVEN RESPOND TO THEIR CONCERNS.