PATHETIC SERVICE

I had just been ****med online on Sunday the 26th of March. I logged onto my Absa online app to block my card and also clicked on Report ***** where a very disinterested consultant responded and asked to be on hold. She came back to the call and asked for my ID number, which I gave but she didn't get it right so when I corrected her she dropped the call. I know the call was dropped because she didn't call me back.she had my number since she's the one who called me. When I went back online to report ***** again no one called me. I did this a few times but no response. I'm assuming this is the only lady on call and she knows it's me needing assistance. So at this point the person who used my card could be continuing to do so because Absa is not being helpful at all.

This is very poor service from Absa after being a client for 17 years.