PATHETIC SERVICE ATTEMPT

I loaded a new beneficiary onto my account and made monthly payments into this account. At no stage did I receive notification that the account number was incorrect and the money paid over was never refunded. Upon querying this with Absa I was then notified that the account number was incorrect and that the money was in a fresh hold account and that I must email the details to them in order to resolve the matter. There are no contact details for the department in order to follow up with them. It is 6 weeks later and I still have not received feedback despite numerous emails. I called *** who confirmed that the digital section of ABSA are not doing their work. I want my money refunded immediately with interest and costs for not paying my account to my supplier. This service is totally pathetic and nobody gives a damn about the work at the end of the day. I doubt whether Absa will actually respond to this complaint. You are fast to deduct bank fees / charges but dont refund where its due. This can be deemed as theft which can be reported to the banking ombudsman. I eagerly await a positive reponse or any type of feedback, however i wont hold my breath.