Pathetic Service at Virgin Money Call Center

<p>I app**** for a credit card and was advised were required. I sent through the documents and was advised Monday 3 October 2016 that everything is in order and I will have and answer in 24-48 hours time. I allowed that time to pass and called and assisted by a rude agent by the name "goitsimang". I escalated to Mapule Malikane who advised me that she will escalate the issue as as there inconsistencies with the information that was provided to me. I then emailed the documents that were required againand she said that she will update me of the escalation. I have wasted R150 worth of airtime calling the call center requesting to speak to Mapule and as placed on hold for 10 minutes. This is unacceptable and thus I requested to cancel my application.</p>