Pathetic Service at customer's expense

<p>I phoned into the ABSA call centre and spoke to an female agent (I cannot remember her name).</p> <p> </p> <p>I enquired about the possibility of changing my cheque account price plan from the pay as you transact to the value bundle, she told me that we can change it and we proceeded. I gave her all my details and according to this woman the account was changed. Now 2 months later I find that I am still being charged according to the pay as you transact plan, so I proceeded to phone the call centre once again but this time they inform me that it is impossible for me to change this over the phone and that I need to visit a branch.</p> <p> </p> <p>Now for the last 2 months I have been charged the pay as you transact charges because of the incompetence of the ABSA staff that failed to inform me what the correct procedure is, falsely informing me that everything has been changed successfully.</p> <p> </p> <p>I rarely use my card to draw money and swipe for 90% of the time so as a result my bank charges with the value bundle will be significantly lower. This isn’t the first time I've had problems with ABSA and from what I hear I am not the only one. I have honestly had enough and I am considering moving to FNB. </p> <p> </p> <p>Ive never been with any other bank but ABSA but their poor service, expensive bank fees and out dated benefits/lack thereof makes me inclined to move to another bank that will offer me so much more. </p> <p> </p> <p>Terrible service at the expense of the customer.</p>