KG
Kerry G

1 reviews | Active since Dec 2020

04 Dec 2020, 06:26

PATHETIC SERVICE AT ACTIVATE ABSA & NU WAGON

I am insured with Activate Absa...my vehicle accident claim was processed on 30 SEPTEMBER 2020 for a side smash. Vehicle was sent to NU WAGON..It required a new inside roof, 2 new doors, seatbelt and 2 small airbags. I have not recieved my vehicle till today. The assessor never thought to check the gear box of the vehicle... I requested my vehicle be ready by the 20 NOVEMBER 2020.. Nu Wagon still didnt have my vehicle ready... My Insurance did not put pressure on them to get this fixed... Ive sent MARVIN from claims.. numerous emails amd calls and till date no1 has gotten back 2 me.

Pathetic and disgusted with the service of Activate and Nu Wagon

0
Replies (1)
Absa
Absa's reply04 Dec 2020, 08:53
Official
Dear Kerry, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for inconvenience caused. Your case reference number is C-***3 . I will review the matter, and provide you with an expected timeframe for further feedback within the next hour.  Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd