Pathetic service at Absa Potchefstroom Mooirivier

Yesterday I visited your Potchefstroom Mooirivier branch to get my pin reset for my Woolworths credit card, when I arrived at the consultant's desk she didn't even bother to greet me because she was too busy gossiping about the client she had just served before me to her colleague that was seated next to her. As if that was not unprofessional enough it got worse, I proceeded to ask her if she could check my daily withdrawal limit and before I could finish my sentence she quickly interjected and told me how that was impossible. So I asked her who in the branch could assist and she said nobody else could and that she's also the only consultant in the branch that has access to the system to do pin resets, lol...that was funny though. (The whole entire Absa relies on 1 person to do pin resets? wow) She then showed me the back of my card and told me to call the number and ask them to assist me because limits are not done in branches. As I was busy explaining to her that I know what I was talking about as I have done it before at another Absa branch in Southdale because a Woolworths consultant sent me to the branch for limit increase, she continued to dispute that it could not be done and the worst thing happened, as she lifted her finger in my face to tell me to keep quite because she was on the phone and needed to listen to options so my pin could be reset...if I didn't lose it then. The consultant over the phone then asked her if there was anything else I needed assistance with and I reminded her that ofcourse I needed assistance with my limit, she then handed the phone over to me and said I should tell her myself. Before I left I asked for her name and she said she was Hilda, don't even know if that was true or not. I'm not one to cause scenes at places and embarrass myself that is why I kept calm, I also work at a bank and have been for over 10 years and if this is the kind of service clients always complain about at Absa when they get to our branches, it explains why people flock to our banks and want to switch. The consultant was rude, dismissive and extremely condescending and I would appreciate feedback regarding this matter as soon as possible. I felt like I was assisted at a government department where you know and expect the service to be sh!@ty.