ZT
Zukiswa T
1 reviews | Active since Feb 2020
12 Feb 2020, 16:52
Pathetic service at Absa in Bellville, Cape Town
Good Day
I app**** for an Absa credit card more than 2 weeks ago, i received it today by Courier. I downloaded the app and used the app to send money but i couldn't. I also tried the option to send money, i couldn't. I was provided with a number to call and was given a PIN. I tried using the PIN and was blocked.
I went to the ABSA branch at Sunbel in Bellville, i was assisted with such hostility and basically treated like a suspect. I'm the consumer yet i was made to feel as though i am part of something terrible and putting your organisation at risk. Now i have a case with app *****, i had to go to the Police station to get an affidavit for God knows what!!!! I tried to explain that I was the one that used the app, its not ********** but i was told that i have to do all of this and then send the documentation to the ***** department.
What is this? I just opened a credit card and it was delivered to my workplace today and i'm being sent to Police stations. My sister warned me against using Absa, not only is it very slow service but also very very inconsiderate.
Please sort this out or gladly cancel/deactivate the card
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
13 Feb 2020, 13:47Dear Zukiswa Tinto
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply13 Feb 2020, 13:47
Official
Dear Zukiswa Tinto
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care
ZT
Zukiswa T's updateReviewer Update
20 Feb 2020, 16:22Good Day
I received a response from the social media case manger saying that the card is open and he is sorry for the inconvenience etc.... The card is not active, i tried using the card and got a message that the card is not active because there is a FICA requirement. I sent an email but have not had a response. The case number is C-***0 and the person dealing with the case is Rezona Louw.
Please assist me ASAP. I check for reviews every time i try a product with a new company and i had already heard from other people as well as on HelloPeter, that ABSA has one of the worst service management ever. But even so, i didn't expect that it would be this bad. It is 3 weeks now that i app**** for a credit card and its not working. I have been sent from pillar to post, I've received so many apologies but then what is the point if the problem is not fixed....
Any companies normally assign someone to a complaint and make sure that it is sorted because it is not in good taste for something like this to drag for so long. I would certainly not advise anyone else to get a product with ABSA, it is unnecessary stress, not worth it.
Please confirm with me if this card will be active or not.
I received a response from the social media case manger saying that the card is open and he is sorry for the inconvenience etc.... The card is not active, i tried using the card and got a message that the card is not active because there is a FICA requirement. I sent an email but have not had a response. The case number is C-***0 and the person dealing with the case is Rezona Louw.
Please assist me ASAP. I check for reviews every time i try a product with a new company and i had already heard from other people as well as on HelloPeter, that ABSA has one of the worst service management ever. But even so, i didn't expect that it would be this bad. It is 3 weeks now that i app**** for a credit card and its not working. I have been sent from pillar to post, I've received so many apologies but then what is the point if the problem is not fixed....
Any companies normally assign someone to a complaint and make sure that it is sorted because it is not in good taste for something like this to drag for so long. I would certainly not advise anyone else to get a product with ABSA, it is unnecessary stress, not worth it.
Please confirm with me if this card will be active or not.
ZT
Zukiswa T's update20 Feb 2020, 16:22
Reviewer Update
Good Day
I received a response from the social media case manger saying that the card is open and he is sorry for the inconvenience etc.... The card is not active, i tried using the card and got a message that the card is not active because there is a FICA requirement. I sent an email but have not had a response. The case number is C-***0 and the person dealing with the case is Rezona Louw.
Please assist me ASAP. I check for reviews every time i try a product with a new company and i had already heard from other people as well as on HelloPeter, that ABSA has one of the worst service management ever. But even so, i didn't expect that it would be this bad. It is 3 weeks now that i app**** for a credit card and its not working. I have been sent from pillar to post, I've received so many apologies but then what is the point if the problem is not fixed....
Any companies normally assign someone to a complaint and make sure that it is sorted because it is not in good taste for something like this to drag for so long. I would certainly not advise anyone else to get a product with ABSA, it is unnecessary stress, not worth it.
Please confirm with me if this card will be active or not.
I received a response from the social media case manger saying that the card is open and he is sorry for the inconvenience etc.... The card is not active, i tried using the card and got a message that the card is not active because there is a FICA requirement. I sent an email but have not had a response. The case number is C-***0 and the person dealing with the case is Rezona Louw.
Please assist me ASAP. I check for reviews every time i try a product with a new company and i had already heard from other people as well as on HelloPeter, that ABSA has one of the worst service management ever. But even so, i didn't expect that it would be this bad. It is 3 weeks now that i app**** for a credit card and its not working. I have been sent from pillar to post, I've received so many apologies but then what is the point if the problem is not fixed....
Any companies normally assign someone to a complaint and make sure that it is sorted because it is not in good taste for something like this to drag for so long. I would certainly not advise anyone else to get a product with ABSA, it is unnecessary stress, not worth it.
Please confirm with me if this card will be active or not.
Absa's replyOfficial
21 Feb 2020, 10:41Dear Zukiswa Tinto
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care
Absa's reply21 Feb 2020, 10:41
Official
Dear Zukiswa Tinto
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour .
Kind regards,
Rezona Louw
Group Customer Care
ZT
Zukiswa T's updateReviewer Update
21 Feb 2020, 15:08Hi Rezona
You did not contact me within the hour, you didn't make contact with me at all.
Is this the standard reply?
Zukiswa Tinto
You did not contact me within the hour, you didn't make contact with me at all.
Is this the standard reply?
Zukiswa Tinto
ZT
Zukiswa T's update21 Feb 2020, 15:08
Reviewer Update
Hi Rezona
You did not contact me within the hour, you didn't make contact with me at all.
Is this the standard reply?
Zukiswa Tinto
You did not contact me within the hour, you didn't make contact with me at all.
Is this the standard reply?
Zukiswa Tinto