Pathetic Service at Absa Clearwater

After trying to add the banking app on my new device on Thursday the 25th of July , i was advised by the contact center agent to visit the branch to have my password reset , and thereafter all should be sorted . I then spent 2 hours at Absa Clearwater , leaving the bank with no banking and no solution to my problem . i have biils to pay on the last day of the month and no avenue to do so as now both my internet banking and banking app are not functional . The consultants were advised to escalate the issue to support but i am not even sure if that was done , as nothing was confirmed to me . No one even took my details down to contact me on progress made . ABSA i need to know what the hell is going on .