Pathetic service at ABSA Clearwater

I visited ABSA Clearwater on the 4th February 2019 to enquire about unknown debits going off my account . There's also management fees that no one from your branch could explain to me , I was advised the manager in charge of reversals is not sat work and someone would call me on the 5th once resolved . I have been following up and have been sent from pillar to post and no calls from ABSA as yet .

I have been with ABSA for many years and i'm so fed up with the empty promises that i'm considering moving banks with my entire family .

What do I need to do to get assistance and my queries to be resolved , surely you don't expect me to come back to your branch again to log the complaint once again and then get told there's no HUMAN at the bank o assist me . If you check your records you will see who assisted me , all I need is for the reversals to be corrected and unauthorized debits to be stopped . Customers are supposed to be treated with the best service and promises must be honoured by your staff . This is the most pathetic service I have ever received from a Branch , I will await for someone to call me and save this situation , Sies on You ABSA .....Nxaaa