Pathetic service at ABSA Adderely branch by ladies (Manager and Teller), yet a man Linda the Consultant outshined them service wize- so surprised!

I walk into ABSA Adderley Str. branch in Cape Town, Western cape today at 3pm. The bank closes at 3.30pm. There is noone attending to customers walking in, staff are busy with what they are busy with, customers are sitting down. I decide instead of sitting and running the risk of sitting in the wrong queue, I walk over to open consultant Mr Linda Rongo (please excuse me if I've spelt your name incorrectly-would've helped if y'all had badges). I share with Linda which product I have and what I've been trying to do although struggling hence walking into a branch asking for assistance. Linda searches on system, makes calls, we try again on phone although to no success. Ultimately it dawns on Linda after many consultations a credit card does not allow for a cash-send to be done as much at the option is stipulated on USSD as something being available to me. Linda then directs me to a Teller in order to make a withdrawal which will cost me more in charges yet I still go because I'd like funds. I arrive to a disinterested elderly employee who tells me she has banked and there is nothing she can do about it. She asks me who I come from, I tell her. She is very stand-offish to a point where she was not inviting for me to even sit because she is not willing to assist me and there is nothing she will do. I tell her, I have been in this bank for awhile now trying to remove a block which I was not thoroughly explained to its impact at the time of getting it, I have been trying to send money to myself but i wasn't winning hence walking in, I was eventually told I am not able to use an option that is available to me on the USSD line which noone seemed to know that it is not available to me, after all this trouble you tell me no you cannot help me? She says ye, I say someone needs to help me because I need this money. She calls her superior and she calls Linda and they discuss my matter infront of me and away from me. Linda comes over and profusely apologises, I tell him your apology does not help, you've been kind although kindness aside I just want my money so I can leave. He say noone can do anything at this point, I ask for someone in charge with the belief they will do something. This lady comes to me and tells me that Woodstock branch should have not given me money out of my own account without a card because policy does not allow, and due to that same policy she will not assist. We did a back and forth whilst standing, this manager sounding stand-offish as well and completely rattling my chain, when I lost it I just left her standing there, furiously storming out of the bank. What the hell ABSA???? Never again will I allow you to treat me that way. Month-end of October I am paying that credit card in full and closing it. Thanks for all the trouble! Never recommending you anywhere!