CS
Charlene S
1 reviews | Active since Mar 2017
02 Sept 2019, 10:41
Pathetic service and processes!
2 weeks ago I got a notification that I logged on to my internet banking, this however was not me. I phoned the ***** line and my internet banking was suspended, luckily no money was taken. I have been to the branch 3 times and phone twice to get this sorted but I still do not have access to internet banking. I have phoned in to the customer care line but every time I am told to go to the branch. this is very inconvenient!!!
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Absa's replyOfficial
02 Sept 2019, 13:20 Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management Absa Bank Ltd
Absa's reply02 Sept 2019, 13:20
Official
Dear Customer
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management Absa Bank Ltd
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Customer Value Management Absa Bank Ltd