PATHETIC SERVICE AND PATHETIC CHARGES...ITS NOT OKAY!

Absa bank just decided to suspend my banking app without a reason. I have been trying to log on my banking app for almost a week without success. Every time i try to log on it would tell me my credentials are incorrect (the very same pin I have been using). I try to log on via the internet (google) because that way you don't use the banking app pin but your card pin (my pin as well according to them apparently it was wrong). So I couldn't do anything online, I couldn't even check what was going on with my account because everything was blocked. When I called this morning, I was told my account was suspended because of my online banking fee. The funny thing about this is that they suspend my account for a (fee) apparently for an account that has money in it. If there was a fee I was suppose to pay why they did not take it from my account. The lady I was talking to over the phone did not even argue with me but told me I will be able to use the app after 30 minutes because she also saw there was absolutely no reason why it was suspended. I'm not sure what was going through the people in-charge of our accounts at ABSA but banking with this bank is pathetic. i DON'T EVEN WAN'T TO MENTION THEIR PATHETIC CHARGES. I PAY MORE THAN A THOUSAND RAND FOR CRAZY CHARGES.