PATHETIC SERVICE AND NO FEEDBACK ON COVID 19 PAYMENT RELIEF

I am extremely disappointed at the level of service I am getting from the ABSA vehicle finance department. I have been impacted by COVID 19 and my salary has been reduced by 15% from a period of 3 months. I sent an application for payment relief with all the required documents since 18/04/2020. Since then I have been asked to resend the email about 10 times and I have. I then laid a complaint and was contacted by Khanyisile Khumalo 29/04/2020 a day before my debit order was due to go off. She then informed me that it was already too late what she can do is refund me on Monday or alternatively, the payment relief can be from June - August. I opted for the payment relief from June - August. She said she would contact me once it is finalized. I have been following up since again for the confirmation since Monday, 04/05/2020 she does not respond. Eventually, she responded yesterday 06/05/2020 stating that the application was still by the processing department. I had also laid a complaint again and was referred to Dan Sekano 30/05/2020. I phoned him 06/05/2020 to follow up and he said all he can do is take down my number and send it to the team leader to contact me. I have not been contacted up until now. I have also sent emails to Khanyisile Khumalo and Dan Sekano and they have not responded. This issue has been dragging since 18/04/2020. I was initially informed to wait 7 working days and it has long passed. My major concern is that we will get to the end of the month again I will not be able to make the vehicle payment. Why offer a service that you cannot materialize when people require it the most. This is unprofessional as soon as everything is calm I am moving my home loan and vehicle finance from ABSA I have had enough. The level of service and unprofessionalism show is pathetic.