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chanel.gouwsie chanel.gouwsie
1 reviews | Active since Dec 2016
20 May 2021, 17:28
PATHETIC SERVICE AND NEGLIGENCE
DEAR ABSA,
Please urgently assist in giving me a letter stating that my accounts are up to date. Both of my personal loan accounts are paid up but one is flagged saying that I still owe R1319??? IAM BUSY APPLYING FOR A HOME LOAN AND BECAUSE OF YOUR NEGLIGENCE MY LOAN IS ON HOLD!
I NEED IMMEDIATE ASSISTANCE WITH THIS ISSUE OTHERWISE I AM GOING TO REPORT YOU. I WILL BE GOING TO THE OMBUDSMAN. I TRIED CALLING AND HELD ON FOR OVER AN HOUR AND THE PHONE GOT DROPPED TWICE! Pathetic service!!!
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Absa's replyOfficial
21 May 2021, 10:01Dear Chanel
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply21 May 2021, 10:01
Official
Dear Chanel
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate and provide you with feedback timeously.
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Lebogang Mashiane
Specialist Case Manager
Customer Value Management