Pathetic service and lying/dishonest agents working a a shady bank.

Shockingly pathetic service and lying/dishonest agents. We have now been struggling for 3 months (and counting) to get our matter resolved regarding a deceased estate where all the required paperwork has been correctly submitted to ABSA well over 2 and a half months ago already!

All they had to do was process the request and transfer money out of the deceased's account and into the estate bank account so it could be distributed to the heirs so we can all just move on with our lives and put this thing behind us......At first they ignored our inquiries and only when I emailed their main customer care contact; threatening to go to the Ombud and Regulator if they keep on ignoring us; did they reply and pretended to have never received any documents from the executor, despite the fact that we have proof that we have sent them.

This is unacceptable, and I will not let this slide...