PATHETIC SERVICE ALERT WHEN YOU NEED YOUR BANK MOST!

Imagine seeing that you have *****ulent activity on your account...distressed and in a state of panic..I seek assistance from my trusted bank! WOW WHAT SERVICE 1. Call connected and service agent cannot be heard after a minute you hear..a voice saying can you hear me 2. No apology no good evening and I initiate the conversation by greeting saying my name 3. After all the normal formalities of verification I explained my situation and she rants on about what I should have done and whether I have the information Puzzled I explain this happened before and during that instance I wasn't requested all the information..but said that I will provide all the details as I didn't have it 3. This person who definately doesn't deserve to be anywhere near a client service centre.. carrys on about no case will be opened until I send proof 4. On enquiring about my card stoppage..another rant about it will not be stopped unless there is a ***** case and I then tell her I want my card stopped.. 5. I asked about the cost she refers me to the cost centre at the branch ...how do you perform a function when you unable to provide something as basic as what the cost would be for a new card! ABSA ...you have rude unmannered and unhelpful staff Your staff lack empathy which forms the basis of any good customer service I am apaulled to be a client of a bank that employs staff like Anthea on your ***** desk Continued service like the one I received this evening will only lessen your client base.. You quite nearly might be losing one too. NB!It might be helpful to have your systems provide reference numbers for the calls TIP: being customer centric goes a long way! Even if you sharing information that a client might not like, some thing that was surely lacking on my call Rather sad