PATHETIC SERVICE AGAIN

There is a reason why I don't bank with this institution anymore - because of your amateury's internal process and system ,the mistakes you make that give customers a horrible experience .

Yesterday someone called me saying that I m in arrears. Now ill have you know that I have an excellent credit record, something that I have worked hard to keep clean and perfect, there is a reason why you gave me less prime rate for my investment property bond. I am very protective of this.

I spoke to Perfect, who said that their was suppose to be an adjustment on my premium ,THAT ABSA INCREASED MY PREMIUM BUT THE SYSTEM FAILED TO APPLY THE ADJUSTMENT!!! NOW THERE IS A SHORTFALL OF +- R300!!!! HOW THE HELL DO YOU ADJUST MY PREMIUM AND NOT DEDUCT, And then make it your customers fault!!!! I wasn't even aware of the increase, but even of you tried to deduct and extra R5000, it still would've gone off. My normal payment when off successfully .

Perfect said she will send her manager an email requesting for the adjustment to be app****. I also requested an apology letter for their mistake and my inconvenience, and also confirmation that my credit profile was not negatively affected by this. I am still waiting for it, and this morning I received another call from the collections department and an sms!! I told them that they can take the additional amount of anytime. If this is not resolved I will take my business elsewhere, again.

Craig