Pathetic service after being de*****ed by ******** ABSA account

Repeatedly poor customer service experience from life long family customers. Not helpful in the least.

This is not the first time we have received extremely poor service from ABSA. On this occasion we were de*****ed to the amount of R20 000 and ABSA was not interested in the least. We purchased something from an individual who is well known to us. His email was hacked and incorrect banking details (in his name, but spelt slightly differently) were sent. The ********** account was an ABSA account, so our transfer went through straight away. After a few days of him not receiving the money, we figured out that we had been de*****ed with the use of an ABSA account in a **** name. We reported it to ABSA, and they were bearly interested.

ABSA opened an account for this individual (with a **** name), obviously with ********** paperwork. When queried about it, it took MONTHS and many emails and phone calls to get any response from ABSA. They came back with the response of it's not their fault, and they can't do anything about it or divulge his details. They allowed a knowingly ******** transaction to take place between two ABSA accounts and did nothing about it, at the time of opening his **** account and after being notified.

It's now our problem. When you want to open any type of account with ABSA you're treated like a ********, but when a ******** does it, he's allowed to go about his business.

This and many other issues we've had with ABSA, has made me and my family decide to move all our banking to another institution. I suggest anyone else does the same.

Pathetic and bordering on ********