Pathetic Service

I called ABSA internet banking services this morning just after 09:00 regarding a suspicious transaction. During the whole process, my online profile was blocked. The lady assured me that someone would call me back as soon as possible to unblock my profile. After 12:00, I called again to find out when someone would contact me because it is urgent. Up to now, no one from ABSA internet banking services has contacted me. Pathetic service.