JS
Jitesh S
1 reviews | Active since Feb 2019
09 Jun 2021, 12:06
Pathetic Service ABSA Newcastle Mall
Been with ABSA for 15 years, absolutely disgusting service from newcastle mall, there is NO PREMIUM BANKING SERVICES, so I am paying for a premium account for nothing, I closed my cheque account because of imcompetencies from ABSA kept recieving all my notifications 3 times and charged for the access sms's, went to the branch they asked me to call online, online tells me go to the branch, Closed my cheque account I was told the request goes through to head office but the account is still open and accruing bank charges?????????
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Absa's replyOfficial
09 Jun 2021, 15:02Dear Jitesh Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care
Absa's reply09 Jun 2021, 15:02
Official
Dear Jitesh Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards, Daphne Le Grange Group Customer Care