Pathetic service: Absa Homeowners Insurance

It’s been more than a month that I have been waiting for Angeline Baoku’s superior to contact me wrt my insurance claim. I’ve been accused of causing the damage myself by sawing through two metal posts keeping a 4x5 pergola. This accusation means that I lodged a ********** claim. Ms Baoku’s response indicates that she is totally misinterpreting / not understanding the information in the email I sent her. I would appreciate it if Ms Baoku’s department head directly liaise with me as to find a solution. PS….In 2019 I had a claim for storm damage to the pergola. Absa had no issue in settling the claim.