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SURAYA N
1 reviews | Active since May 2026
28 May 2026, 11:52
Pathetic Service ABSA
Hi Im writing as ABSA contact centre service is pathetic I have been transferred from person to person with the person just keep cutting my calls. Surely they can callback. And as for the pathetic recording that give you an estimate of the call being answered is not even measured correctly. Really shocking service.
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Replies (2)SN
SURAYA N's updateReviewer Update
30 May 2026, 08:31Good morning I have not received a call so clearly ABSA doesnt care. I want to downgrade my credit card. Please ensure this is done as you are wasting time. Respond once this is done. Apparently an email was sent which there is no confirmation of.
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SURAYA N's update30 May 2026, 08:31
Reviewer Update
Good morning I have not received a call so clearly ABSA doesnt care. I want to downgrade my credit card. Please ensure this is done as you are wasting time. Respond once this is done. Apparently an email was sent which there is no confirmation of.
SN
SURAYA N's updateReviewer Update
02 Jun 2026, 09:17Listen I had call this morning from your offices and I find it hard to understand the incompetence staff that you have giving me the runaround. Dod I marry your staff members uncle or family to address me as Mrs Naidoo. And no manger no team leader supervisor in the whole of ABSA ro assist. Pathetic service. Failed the verification questions yet last week all went through. The email address for Innovation is not is use as I no longer work there and surely you would have gotten failed notification. I have provided an updated email address that I use. Please ensure that my account is downgraded I dont want to speak to another staff member of ABSA and frustrate myself.
SN
SURAYA N's update02 Jun 2026, 09:17
Reviewer Update
Listen I had call this morning from your offices and I find it hard to understand the incompetence staff that you have giving me the runaround. Dod I marry your staff members uncle or family to address me as Mrs Naidoo. And no manger no team leader supervisor in the whole of ABSA ro assist. Pathetic service. Failed the verification questions yet last week all went through. The email address for Innovation is not is use as I no longer work there and surely you would have gotten failed notification. I have provided an updated email address that I use. Please ensure that my account is downgraded I dont want to speak to another staff member of ABSA and frustrate myself.