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hN
henry N

1 reviews | Active since Oct 2009

18 Nov 2020, 13:24

Pathetic service Absa

Wrong card was delivered to me and can not be activated. Phoned absa and after 50minutes still being transferred around. Nobody van assist Either incompetence or lazyness

0
Replies (4)
Absa
Absa's reply18 Nov 2020, 13:46
Official
Dear  Henry  Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours .  The reference number to your complaint is C-***4  Kind regards, Rezona Louw Group Customer Care 
hN
henry N's update18 Nov 2020, 13:52
Reviewer Update
I dont need contact detail, let them phone me asap
hN
henry N's update18 Nov 2020, 15:27
Reviewer Update
And another thing, how is it fair that I will have to be without a card until after 23 nov. Thats pathetic!
Absa
Absa's reply18 Nov 2020, 16:31
Official
Dear Henry

Our office is busy with the investigation on your complaint and will provide you with feedback once our investigation is concluded.

Kind regards, Rezona Louw Group Customer Care