PATHETIC SERVICE

I requested a debit order reversal and because it is a debicheck debit order i was sent to the service provider. The service provider has no intention of assisting me so i approached ABSA complaints department after being referred back again. The agent I spoke to assured me that I will have the money in my account by close of business if I sent an email with a detailed explanation which I did. Reference C-***4. After calling the complaints line again at 16h00 I was advised that the Debicheck department which was supposed to close at 16h30 had closed at 16h00. I spoke to a very unhelpful agent- Rosalea who absolutely refused to let me speak to a supervisor. I am sick and tired of this damn bank. You are never able to assist with anything. I want my money reversed into my account immediately or CLOSE THIS ****ING ACCOUNT