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Janidean S
1 reviews | Active since Aug 2020
27 Oct 2021, 07:52
Pathetic Service
I paid up my personal loan on the 12th of October and send proof of payment the same day and requested a paid up letter. To date no response has been received after several emails and its been 2 weeks. I even emailed a consultant directly and no response has been received
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Absa's replyOfficial
27 Oct 2021, 11:02Dear Janidean Sneyders Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care
Absa's reply27 Oct 2021, 11:02
Official
Dear Janidean Sneyders Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically within the next four hours. The reference number to your complaint is C-***3. Kind regards,Rezona Louw Group Customer Care