rH
raeesah H
1 reviews | Active since Jun 2020
08 May 2025, 10:46
PATHETIC SERVICE
I CONTACTED ABSA VAF ON THE 02/05/2025 FOR A REVERSAL ON THE PAYMENT THEY DEBITED FROM MY ACCOUNT BECAUSE I ALREADY PAID THE ACCOUNT. THE LADY BABALWA WHO ASSISTED ME SAID IT WILL TAKE 3 DAYS AND THE MONEY WILL BE BACK IN MY ACCOUNT. SHE SENT ME AN EMAIL AND REQUESTED THAT I RESPOND WITH MY BANK STATEMENT TO SHOW THAT THE MONEY WAS DEBITED. I SENT THE BANK STATEMENT. TODAY IS THE 8TH; IT'S BEEN 6 DAYS NOW (EXCLUDING THE WEEKEND), AND I STILL DIDN'T RECEIVE MY MONEY.
PLEASE ADVISE WHAT THE WAY FORWARD IS
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Replies (3)rH
raeesah H's updateReviewer Update
08 May 2025, 10:46SHE IS IGNORING MY FOLLOW UP E-MAILS
rH
raeesah H's update08 May 2025, 10:46
Reviewer Update
SHE IS IGNORING MY FOLLOW UP E-MAILS
rH
raeesah H's updateReviewer Update
08 May 2025, 11:33SHE FINALLY RESPONDED BECAUSE I TOLD HER I WANT TO COMPLAIN, TELLING ME THE MONEY WILL BE IN MY ACCOUNT TOMORROW BEFORE COB, AND IF IT ISN'T IN, I MUST CALL THEM AGAIN.
THIS IS MY GROCERY MONEY MY KIDS HAVE NOTHING BECAUSE ABSA IS NOT GIVING MY MONEY BACK. EVEN THOUGH YOU RECEIVED YOUR PAYMENT, YOU STILL WENT INTO MY ACCOUNT AND TOOK MY MONEY. NOW I MUST WAIT FOREVER TO GET IT BACK! THIS IS RIDICULOUS.
THIS IS MY GROCERY MONEY MY KIDS HAVE NOTHING BECAUSE ABSA IS NOT GIVING MY MONEY BACK. EVEN THOUGH YOU RECEIVED YOUR PAYMENT, YOU STILL WENT INTO MY ACCOUNT AND TOOK MY MONEY. NOW I MUST WAIT FOREVER TO GET IT BACK! THIS IS RIDICULOUS.
rH
raeesah H's update08 May 2025, 11:33
Reviewer Update
SHE FINALLY RESPONDED BECAUSE I TOLD HER I WANT TO COMPLAIN, TELLING ME THE MONEY WILL BE IN MY ACCOUNT TOMORROW BEFORE COB, AND IF IT ISN'T IN, I MUST CALL THEM AGAIN.
THIS IS MY GROCERY MONEY MY KIDS HAVE NOTHING BECAUSE ABSA IS NOT GIVING MY MONEY BACK. EVEN THOUGH YOU RECEIVED YOUR PAYMENT, YOU STILL WENT INTO MY ACCOUNT AND TOOK MY MONEY. NOW I MUST WAIT FOREVER TO GET IT BACK! THIS IS RIDICULOUS.
THIS IS MY GROCERY MONEY MY KIDS HAVE NOTHING BECAUSE ABSA IS NOT GIVING MY MONEY BACK. EVEN THOUGH YOU RECEIVED YOUR PAYMENT, YOU STILL WENT INTO MY ACCOUNT AND TOOK MY MONEY. NOW I MUST WAIT FOREVER TO GET IT BACK! THIS IS RIDICULOUS.
Absa's replyOfficial
08 May 2025, 12:43Dear Raeesah Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***.3 Kind regards,Group Customer CareVanessa Crowe
Absa's reply08 May 2025, 12:43
Official
Dear Raeesah Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***.3 Kind regards,Group Customer CareVanessa Crowe