KJ
Kevin J
1 reviews | Active since Sept 2017
31 Mar 2020, 09:20
Pathetic service
I am unable to access my banking app and internet banking, out of the blue. Logged a query online on the 26th(5 days ago) and received the generic mail back say a consultant would get back to me, this still hasn't happened!? I cant go to the nearest branch as it is closed down during the lock down period so how do I do banking now?
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Absa's replyOfficial
31 Mar 2020, 12:54 Dear Kevin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply31 Mar 2020, 12:54
Official
Dear Kevin, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe