rT
rachel T
1 reviews | Active since Apr 2015
25 Mar 2020, 18:18
Pathetic service
Tried opening a transact account online sometime last week. Let's just say I have not gotten anywhere, even after visiting the bank yesterday and being promised by a consultant to call me today. So disappointing. Makes me wonder if I should be opening an account with these guys in the first place.
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Replies (1)
Absa's replyOfficial
26 Mar 2020, 08:08Dear Rachel
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Absa's reply26 Mar 2020, 08:08
Official
Dear Rachel
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management
Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically .
Regards
Lebogang Mashiane
Specialist Case Manager
Customer Value Management