Pathetic service

Absolutely terrible service, I put on a review with basically no feedback provided!!!! Worst bank to ever consider moving over any business accounts. Not helpful at all, agents advise you can apply for services only to be told at a later stage you can’t. Staff had taken the time to cross check the information with colleagues twice before confirming it was accepts only for a person from the credit department demand it had to be provided if not we would need to cancel the application, why in the first place did the agent accept and advise it was accepted. I want answers and a resolution to this not just or sorry the agent made a mistake, what you going to do about the agent making a mistake. I was fair enough the first time I wrote the complaint only to find there was no resolution and complaint just closed!!!!! Unacceptable…..