Pathetic Service

I tried to reload my travel card at an ABSA branch in Tygervalley on Friday the 6th and was told that there was a problem with the card and I should call the number at the back of the card.

After spending my whole weekend on the phone , talking to ten different agents and sending various emails I'm still unable to sort out the problem. I just get the same response from everyone , they don't know why the card is on temporary hold but someone will call me back.And ABSA just shrug their shoulders.Not their problem.

I don't see why ABSA can't assist me with this issue as they were the ones who issued me the card in the first place , they linked the card to my account and they benefit when I reload the card.As it is I'm sitting with a card that is useless but still linked to my account because a simple issue can't be resolved.

As I'm leaving this coming weekend my best option would be to just go to another bank and apply for a new account through them. I would hate to think what I'll do if this has to happen whilst on my travels.Really pathetic to have to struggle like this.