Pathetic service

I app**** for a cheque account online over the weekend (on Saturday morning actually). After completing the application, I received an email saying a consultant would call me to activate the account, but no one called me. I decided to contact the call center yesterday (on Tuesday) to request my account details and I was told to go to the nearest branch to collect a card and get the details - I guess the online application is quite useless ain't it? So I went to the Centurion mall branch and after being in the queue for 90 mins, I was given a non personalized debit card and told that I needed to pay R140 to get a personalized cheque card - odd much! Long story short, I agreed to paying the R140 and my account was "activated". However, this morning when I tried to deposit money into the account I got some error on the ATM screen and a message saying I should speak to a consultant. I went back to the same branch, waited 60 minutes, left and opened an account with the bank on the opposite side.

Please close the account *** I won't be using it.