CF
Charles F
1 reviews | Active since Dec 2019
07 Oct 2025, 18:00
Pathetic Service
Attention Absa, as from today onwards I am cancelling my account and moving my Salary, why did you debit my account without my authirization ? to cut a long story short. The R1900 you took from my account was the last deduction. I am moving my account with immediately; JOURNAL DEBIT RCCS BOS J *** -R 1,907.69 I will also log a formal complaint with the National Financial Ombud Scheme (NFOSA) if I dont get my money back and all social medias
Helpful (0)
Replies (7)0
Replies (7)
Absa's replyOfficial
08 Oct 2025, 09:26Dear Charles Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
Absa's reply08 Oct 2025, 09:26
Official
Dear Charles Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***4 Kind regards,Group Customer CareVanessa Crowe
CF
Charles F's updateReviewer Update
14 Oct 2025, 13:22Hi Vanesa,
I’m very frustrated with the debt collectors you’re using. Their handling of my case has been unacceptable and has caused me ongoing stress. I’ve attached communications and have many more emails that show the problems.
Could you confirm today for me the refund amount and when it will be returned to my account? If I don’t receive a satisfactory response by the end of today, I will file a formal complaint with the National Financial Ombud (NFO). I have all my documentation and will also share my experience publicly if this isn’t resolved promptly.
Kind Regards,
Charles S Flink
I’m very frustrated with the debt collectors you’re using. Their handling of my case has been unacceptable and has caused me ongoing stress. I’ve attached communications and have many more emails that show the problems.
Could you confirm today for me the refund amount and when it will be returned to my account? If I don’t receive a satisfactory response by the end of today, I will file a formal complaint with the National Financial Ombud (NFO). I have all my documentation and will also share my experience publicly if this isn’t resolved promptly.
Kind Regards,
Charles S Flink
CF
Charles F's update14 Oct 2025, 13:22
Reviewer Update
Hi Vanesa,
I’m very frustrated with the debt collectors you’re using. Their handling of my case has been unacceptable and has caused me ongoing stress. I’ve attached communications and have many more emails that show the problems.
Could you confirm today for me the refund amount and when it will be returned to my account? If I don’t receive a satisfactory response by the end of today, I will file a formal complaint with the National Financial Ombud (NFO). I have all my documentation and will also share my experience publicly if this isn’t resolved promptly.
Kind Regards,
Charles S Flink
I’m very frustrated with the debt collectors you’re using. Their handling of my case has been unacceptable and has caused me ongoing stress. I’ve attached communications and have many more emails that show the problems.
Could you confirm today for me the refund amount and when it will be returned to my account? If I don’t receive a satisfactory response by the end of today, I will file a formal complaint with the National Financial Ombud (NFO). I have all my documentation and will also share my experience publicly if this isn’t resolved promptly.
Kind Regards,
Charles S Flink
Absa's replyOfficial
14 Oct 2025, 18:21Dear Charles Complaint C-***4 will be reopened and addressed further. I will send you an email with a timeframe for feedback. Kind regards,Group Customer CareVanessa Crowe
Absa's reply14 Oct 2025, 18:21
Official
Dear Charles Complaint C-***4 will be reopened and addressed further. I will send you an email with a timeframe for feedback. Kind regards,Group Customer CareVanessa Crowe
CF
NFO Complaint logged, I will send you the NCR complaint ref and the TCF complaint Ref
Thank you for logging your response with us. Your reference number is displayed below.Reference Id-WM8P31QM
Charles F's updateReviewer Update
15 Oct 2025, 13:41NFO Complaint logged, I will send you the NCR complaint ref and the TCF complaint Ref
Thank you for logging your response with us. Your reference number is displayed below.Reference Id-WM8P31QM
CF
Charles F's update15 Oct 2025, 13:41
Reviewer Update
NFO Complaint logged, I will send you the NCR complaint ref and the TCF complaint Ref
Thank you for logging your response with us. Your reference number is displayed below.Reference Id-WM8P31QM
Absa's replyOfficial
15 Oct 2025, 14:25Dear Charles Complaint number C-***4 could not reopen due to a technical error, and a new reference number C-***6 was provided. I have already been informed of the above and will be contacting you shortly with feedback received today. Kind regards,Group Customer CareVanessa Crowe
Absa's reply15 Oct 2025, 14:25
Official
Dear Charles Complaint number C-***4 could not reopen due to a technical error, and a new reference number C-***6 was provided. I have already been informed of the above and will be contacting you shortly with feedback received today. Kind regards,Group Customer CareVanessa Crowe
CF
Charles F's updateReviewer Update
17 Oct 2025, 08:26Good morning Vanessa Crowe,
Thank you for your help — you are a real asset to ABSA. Please continue with the same passion. I will withdraw my complaints and truly appreciate everything you’ve done.
Kind regards
Thank you for your help — you are a real asset to ABSA. Please continue with the same passion. I will withdraw my complaints and truly appreciate everything you’ve done.
Kind regards
CF
Charles F's update17 Oct 2025, 08:26
Reviewer Update
Good morning Vanessa Crowe,
Thank you for your help — you are a real asset to ABSA. Please continue with the same passion. I will withdraw my complaints and truly appreciate everything you’ve done.
Kind regards
Thank you for your help — you are a real asset to ABSA. Please continue with the same passion. I will withdraw my complaints and truly appreciate everything you’ve done.
Kind regards
Absa's replyOfficial
17 Oct 2025, 08:58 Dear Charles Regarding complaint number C-***4 & C-***6, thank you for your kind words. It has been a pleasure to assist you.
I will be responding to your last email this morning. Kind regards,Group Customer CareVanessa Crowe
I will be responding to your last email this morning. Kind regards,Group Customer CareVanessa Crowe
Absa's reply17 Oct 2025, 08:58
Official
Dear Charles Regarding complaint number C-***4 & C-***6, thank you for your kind words. It has been a pleasure to assist you.
I will be responding to your last email this morning. Kind regards,Group Customer CareVanessa Crowe
I will be responding to your last email this morning. Kind regards,Group Customer CareVanessa Crowe