Pathetic Service!

I called ABSA to request for Credit life claim forms on 16 March at around 11am. Daylan Klaasen assured me that the forms will be in my inbox within 3min. 3 hours later I sent a request online and stated that I already requested these documents. The following week, late afternoon I got an email from the CCP department requesting my ID or Acc number. Not even 24 hours later they sent me a notice that stating they will close the case since I have not sent them my details. So ABSA, you can take upto 5 days to respond to me, but if I don;t respond to you IMMEDIATELY, you threaten to close my query? You had a field for a contact number, you couldn't call? I called again this morning, spoke to Sbu or Sibu. Still nothing! I then called AGAIN, Claudia then finally gets the form sent. Really? This is the kind of service that makes clients go to other banks. Pathetic beyond!