Pathetic Service

Early July 2020 around 07th I app**** for a business account, an online application to be exactly. I then submitted all the necessary documents as instructed and received auto response that I would be contacted back by a consultant. That never happened and I kept calling and all the time I was told my application still need to be assigned to a consulted in order to be finalised. I have sent two emails requesting resolution to this matter, yet nothing happened. And to my surprised on the 21 September 2020 I received an email informing that our account *** was closed and when I called in I am told its closed because it was still not completed after 30 days and I am informed to re-apply meaning I must wait another long period before it is activated. Now I want some answers, could it be that our money (business) is not good enough for your institution (Absa) or what, please clarify this pathetic service you have given us.