Pathetic service

I am currently waiting for more than a hour to find out about a study loan. I am STILL sitting in a row (sitting right infront). This ABSA's service is pathetic! There is only one of everything. Only one consultant.. how can that be, when the people are queuing almost till outside the door. The ABSA also smells of old smoke. A small that makes me want to puke. It is the ABSA on the BULT - Potchefstroom. Take advice, and stay away.