MR
Marie R.
1 reviews | Active since Mar 2013
31 Aug 2020, 11:54
Pathetic service
No proper consideration and no explanation provided as to why they have declined my application for credit life insurance on my personal loan. Why am I forced to pay for insurance on a loan when they are not even willing to consider my claim and do not give me any decent feedback as to why?!!!
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Absa's replyOfficial
31 Aug 2020, 13:41Dear Marie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply31 Aug 2020, 13:41
Official
Dear Marie Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***2. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care