Pathetic Service

I app**** for a second bond at Absa almost two months ago. When they ask me to sent a report on what we have done extra to our house for the valuation proses I sent it in Afrikaans just to be told by one of there staff members I have to sent it in English before she will proceed with my application. I phoned them how many times. But every time they in meetings and will call me back. When do they work if they have meetings the entire day. Till now no answer from Absa Home Loans.