Pathetic Service

<p>In September 2016 i went into ABSA Cresta and was advised by Teboho to change from a savings account to a Cheque account as it would save me on bank charges. I asked if all my debit orders would be changed and i was assured that it would. In October there were debit orders that returned as it was put through my savings account and not the cheque account. I went bank into the Cresta branch and was assisted by a very helpful lady Evelyn who sorted out my internet banking and arranged payment for the debit orders that returned and i was reassured that allwas in order and that this would not happen again. To my disappointment in November there were 6 debit orders that was put through my savings account and they were all returned. 2 of these debit orders being a loan with ABSA and for the ABSA rewareds, so i do not understand how this happened. On the 5th December I sent an email to Teboho for assistance but he was on leave, I then sent the email to Evelyn and she was also on leave. I then forwarded the email to Margaret Raduvha who to this day has not contacted me or even sent me an acknowledgement of receiving my email. I went into Cresta branch again on the 09th December 2016 and was assited by Lerato Pilane who advise me that the branch manager (Eva Motsuenyane) would sort this out and give me a call back, to my surprise i have still not recieved a call from the branch manager. </p> <p> </p> <p>I am disgusted in the service from ABSA as I was promised that you would sort all of this out and call me. I left my office number as well as my cellphone number and I have still not received a call from you.</p> <p> </p> <p>I need to know who will be liable for these additional bank charges because of your staffs incompetence as well as how this will be corrected. In fact I think that I will be better off if I close my account with ABSA and move to another bank as I have no faith in ABSA. I have been with ABSA for the past 13 years and to me this is not service at all.</p> <p> </p> <p>I demand a letter of apology as well as a letter stating that this will not affect my credit rating in future.</p> <p> </p> <p>Carmen George</p> <p>Acc: ********** 781</p> <p>Contact: ********** </p>