PATHETIC SERVICE!!!

<p>I would like to express my deep dissatisfaction of the Service at the ABSA banks in Cape Town and Head Office. I started my application for policy cession in February 2016. The Old Mutual Policy is to be ceded to my Absa Policy which is then to be cancelled. I have been going from pillar to post regarding this matter. I have been to the Wynberg, Claremont and eventually I went to the Parow branch which was out of my area. Everytime I had to re-apply, either because of the lack of communication at the branches or forms sent to the wrong departments or Head Office not getting back to the consultants. Then Old Mutual tried to get the paperwork going and seemed to make more progress with the cancellation and then they were informed that I must go to my branch in Wynberg where I had to re-apply. I was disillusioned once more, only to go back every week to sign, initial and sign the deletion on the form. Again two more months has passed. It is now mid November and still no progress. I have logged a complaint and waiting the 5 day waiting period only to be told another excuse from Head Office. This time Wynberg branch is trying to resolve this prolonged procedure to cancell he policy. I, at this stage feel that I don't want any dealings with any ABSA bank. I had to take off from work, travel with public transport only to end up waiting in long lines, and more excuses. How much more can a client take from this kind of service. I just want this matter to be resolved speedily.</p>