ME
Mohammed E

1 reviews | Active since May 2011

20 Oct 2016, 08:39

Pathetic Service

<p>I done an immediate payment from ABSA to an FNB account on the 19/10/2016 at around 4:30 PM today the 20/10/2016 the funds are still not reflecting i called the Absa call centre and the response i received was "sir wait till the afternoonthe payment might have gotten lost'???????????????? lost payment ??? my money??</p>

0
Replies (4)
Absa
Absa's reply20 Oct 2016, 11:55
Official

Dear Customer

Thank you for bringing this matter to our attention.

Please be advised that the complaint was already logged under complaint reference number ***.

Kind regards

Claudette

ME
Mohammed E's update20 Oct 2016, 12:07
Reviewer Update

Hi Claudette

Yes it was but nothing is being done about it i have not received any feedback from Absa

Kindly assist

Absa
Absa's reply20 Oct 2016, 12:22
Official

Dear Customer

Thank you for your response, I have just been advised that you were responded to and you provided proof that the payment was immediate, the matter is still under investigation and Daphne Le Grange will provide you with feedback.

Kind regards

Claudette

ME
Mohammed E's update20 Oct 2016, 15:05
Reviewer Update

Good day Claudette

It is almost close of business and a payment that was meant to take 90minutes at Max took an entire 24 hours ?

This is really unbecoming of Absa