Pathetic Service

<p>On 21 September 2016 at 10:15 am I walked into Absa Galleria to get 2 statements</p> <p>There where 4 people assisting customers at customer care. there where 7 Customers and I was the 8th.</p> <p>bare in mind the the one worker was assisting the elderly. The one worker left so we where down to 2, there was another ady assisiting where she could but was not at customer service.</p> <p>There was one elder lady who left because she was waiting so long, and a gentlemen closed his accounts because he said this is ridiculious. After 45 minutes I evntually got to the lady who gave me my statements.</p> <p>When I asked to spek to the branch manager I was refered to the acting store manager.</p> <p>My first question. What are the priviledges of a platinum client.</p> <p>Answer: When someone is available they will assist</p> <p>The I asked why the one lady had left shortly after I got there and did not come back.</p> <p>Answer: They are entiltled to 45 minutes lunch.</p> <p>All fair but at 10:15in the morning?</p> <p>I was also told to go to the ATM to get statements, all fair, but not on my savings plan.</p> <p>I was not onc felt welcome in the bank, and as a Platinum client I am highly disgusted in the service. Once again</p> <p>I then asked Facebook ABSA, they said they would invsetigate, but I had to ask them what happened and now they want to do something about it.</p> <p>Will somoeone answr my questions?</p>