PATHETIC SERVICE

<p>On 4th May 2016 I was at Devenport Absa Branch requesting for my Credit card to be cancelled as of immediate affect. The consultant spoke to me and asked whether I would consider not cancelling if the service fees are lifted for life. Purely because they don't want you to cancel. It sounded to good to be true - but I was told that is what will be done. You can listen to the recorded message ( quick to inform you the calls are recorded.) I was even told you can put money in your card and will never have to pay any service feesfor the rest of my life.</p> <p><br />Fool that I was believed it and said I will not cancel. I used my credit card on different occasions. - believing I would not be charged service fees.Needless to say ABSA did not honour their promise. I happen to open my Credit card statement only to find out that as from 23/05/2016 statement I was charged service fees.</p> <p>1) 23/05/2016 R25.00</p> <p>2) 22/06/2016 R70.50</p> <p>3) 22/07/2016 R55.00</p> <p>4) 22/08/2016 R40.00</p> <p>5) 21/09/2016 R40.00</p> <p>The amount paid on service fees R230.50</p> <p>On 14th September I went Back to ABSA requesting cancellation of Credit card with immediate effect. The consultant at the card devision ( Tel No ********** 273) asked whether she could help I insisted on speaking to a supervisor. I was put on hold for 35 - 40 minutes to be exact - nothing accomplished.</p> <p><br />I am not happy with the service from your card devision. Cancel my credit card with immediate effect . I demand all the service fees as well as the money paid into the credit card to be refunded to me. I made payments into my credit card at numerous occasions.</p> <p>I am not intersted I a credit card from ABSA Bank.</p> <p>AUTOMATED REPLY FROM ABSA</p> <p>Your email has been forwarded to a consultant who will investigate your enquiry and reply within the next 24 hours. If you would like to speak to one of our friendly Contact Centre Agents, please call us on 0861 GOCARD (46 2273) or if you are abroad, on +27 11 ********** .</p> <p> </p> <p>Its been 120 hours & No response from ABSA.</p>