LS
Lwandisa S

1 reviews | Active since Sept 2016

19 Sept 2016, 19:17

Pathetic service

<p>What a pathetic service i received from an Absa Bank branch in Govan Mbeki ave near Pier14 on Saturday morning . Money deposited into an incorrect acc.</p> <p>ATM cash deposit, the lady advised that they cannot assist. All i asked for was to check if the account number is active still? How on earth will you contact someone that you do not know. clearly u do not have contact details.</p>

0
Replies (5)
Absa
Absa's reply20 Sept 2016, 08:56
Official

Dear Lwandisa

Thank you for bringing this matter to our attention. Kindly provide me with an account number for investigation purposes

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply22 Sept 2016, 16:47
Official

Dear Lwandisa

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

LS
Lwandisa S's update04 Oct 2016, 11:46
Reviewer Update

I still have not received any feedback

Absa
Absa's reply04 Oct 2016, 15:36
Official

Hi Lwandisa

As per our discussion telephonically, matter will be investigated.

Regards

Nthabiseng Sibande

Absa Bank

LS
Lwandisa S's update13 Oct 2016, 18:17
Reviewer Update

Thank You to Sue Campher from the North End branch, my problem has been resolved. Thank you for your professionalism, drive and sense of urgency while handling the situation.