Pathetic Service

<p>I cannot even begin to tell you the unhappiness I have within my heart with regards to ABSA Bank. I have been struggeling a week now to get an answer out of them withregards to an application that I have done. On the 5th of Aug I did the application on line still received a note that it have provisionally been approved. Saturday I went to the bank to verify and the call centre advised that there is no application registered on the system. Which he then assisted me with a and he confirmed all has been done. If I wanne speed up the process I can send them my payslip to verify income. Which I found strange as my salary is paid into my cheque account every month. I sent the payslip on Monday. Yesterday I called to follow up and again oh sorry there is no application. I am soooo very unhappy. So again I did the application again. The agent today assisted me and advised me that she will speak to her manager to assist in getting me an answer today as I told het I want it today. I know there are policies and procedures in place but I also know that there are ways around them as well. I want an answer today. I have never ever since I have beeb banking with ABSA and that’s over 10 years now experienced this type of service. I am still awaiting a call and I spoke to the call centre this morning at 08:32. I WANT A CALL BACK TODAY. </p>