Pathetic service

<p>I have been banking with Absa for a few years and excepted their high banking charges through the years.Last week i decided that i mam going to close my account with them.I made sure that my account with them shows that i dont own them any money and my statements reflected that aswell.I walked into the branch in Brackenfell Cape Town and told the lady at enquiries that i want to close my account.She checked on the system and told me i must pay the amount of R1250 in before they can close my account.I was shocked as i knew my account balance was in the + balance.I asked her to explain and she started checking on her system.She could not find any proof on the system that why i must pay in the money.She was nervous and called her supervisor that on her turn also checked why the system showed that i own them money.She aswell could not find any proof.They then said the must first phone the department that work with the banking charges as they are not open on Saturdays.On my return at my home i logged in on my internet banking and found that absa has added an amount of R850 on my account an the decription read"internet banking charges"How can this be possible.When any client owns any bank money as far as i know that amount gets deducted as soon as any money goes into his/her account.This is the worst service you can imagine.</p>