Pathetic Service

<p> On 26/05 I completed the online application for a credit card. On 28/05 I went to my bank to get the necessary bank statements which I needed to complete the application process. On 28/05 I emailed the following documents to Absa which they send me an email for that they require to finalize my credit card application, a certified copy of my ID, Proof of residence that is not older than 3 months (which is our renewed contract at the house we've been renting for 6 years). Latest 1 month pay slip and the 3 months bank statements. Unfortunately I emailed them a certified copy of my passport instead of my ID. On 01/06 I phoned Absa to make sure they received everything and all was in order, I am not close to a landline during the day so I make all calls to them from my cell phone, after holding on for quite some time, I was informed that I've send through the copy of my passport instead of my ID. Why when they picked this up they did not email or phone or even send a sms?? My wife emailed them the correct certified copy of my ID that afternoon. On 02/06 I phone them again to hear if they have everything now, this time I was informed that they also needed a certified copy of the backside of my ID. Again my wife emailed them this that same afternoon. On 06/06 I phone them to hear how long the process is going to take just to be informed that because my proof of residence is a contract that also needed to be certified!! No one phoned me or send an email or sms informing me that they need this...no I must phone and hold on for up to 15 minutes wasting my airtime just because they are ***********. My wife got the contract and everything ready and emailed it on 06/06 to them. After each email I have send I got the email in return that they acknowledge they received it. On 07/06 I phoned Absa again this time they assured me they have everything and it should not take more than 6 days......well they sure took their time up to now so what is another 6 days!!!! Today 09/06 I phone them just to make sure they don't forget about me....and this time I was informed that they have no idea what happened to my certified copy of proof of residence!!!!! NO!!! Really??? This is supposed to be a world class bank.....a bank I was considering to open an account with and move my personal banking to.....but they can't even get a thing as simple as client service right....I could have gotten another credit card from another bank already, but because I wanted to make use of Absa in the future I thought I will see it through but honestly I can't, I am so disappointed and on social media I see that I am not the first to be treated like this.</p>